Courtney Richard has been instrumental in transforming National CORE’s property management division, unlocking a new revenue stream that’s helping fuel the nonprofit’s nationwide growth.
She joined the Southern California organization in 2012 and helped bring relocation services for rehab projects in-house after identifying inefficiencies with third-party contractors. In 2020, as vice president of property management, she launched National CORE’s Strike Team, a group of top performers that go into underperforming communities to turn them around. But it has been her role as senior vice president of property management where she’s had the biggest impact.
In just over a year in her role, the 37-year-old has restructured the department, scaling staffing and launching third-party management of over 7,000 apartments owned by other developers and housing authorities in California and Texas.
“My previous boss and mentor retired a little over a year ago. He had done a great job building up the department during the years he was here. When I stepped in, I hit the ground running. I know that National CORE is one of the best management companies out there. We manage all properties from an owner’s standpoint, and we really care for our residents,” Richard says.
National CORE, a longtime developer, manages close to 17,000 units portfoliowide, a substantial increase from the nearly 10,000 units managed a year ago, with a resident-first culture.
“Focusing on the residents is the most important piece. It means everything to see the smiles on a family’s face the day they get their keys and walk into a home they never thought they could secure,” she says. “Through our focus with the residents, we’re able to launch them in the right direction.”
In addition to her work at National CORE, during the pandemic, Richard launched Opulent Boss Beauties, a nonprofit that supports women and girls in building economic independence through mentorship, housing access, and workforce readiness.